Nexus Ads Data Deletion Instructions

Last updated: 12 November 2026

You can delete your Nexus Ads account and all the information we hold about you at any time. There are two ways to ask.

Option 1: In the app

1. Open Nexus Ads and sign in.
2. Tap your account button in the top right corner.
3. Tap Delete My Data, then confirm.

Option 2: By email

Email admin@nexusmarketing.com.au from the email address you use to sign in, with the subject Delete my Nexus Ads data. We'll reply to confirm we've received your request.

What happens next

• We delete your Nexus Ads account, your email address, your app settings, your change history and the Meta access token we store within 30 days.
• Copies in our backups are removed within 90 days.
• If we have to keep anything by law, such as payment records, we'll tell you what and why, and we'll keep it only as long as required.
• We'll email you when the deletion is complete.

What isn't deleted

Nexus Ads works with your Meta ad accounts, but the campaigns, ads, photos, videos and results you created through the app belong to your Meta account. Deleting your Nexus Ads data doesn't delete anything in Meta. To change or delete those, use your Meta ad account.

If you have a subscription, delete your data and cancel the subscription. Subscriptions bought through the App Store or Google Play are cancelled in your Apple or Google account settings.

Removing Nexus Ads from Facebook

You can also remove Nexus Ads' access to your Meta assets at any time, whether or not you delete your data:

1. In Facebook, open Settings & privacy, then Settings.
2. Open Business integrations.
3. Find Nexus Ads and choose Remove.

Nexus Ads loses access to your ad accounts, Pages and Instagram accounts straight away. To also delete the information we hold, use Option 1 or Option 2 above.

Questions

Nexus Ads is made by Nexus Digital Marketing (ABN 58 984 870 090). Email admin@nexusmarketing.com.au. Our Privacy Policy explains how we handle your information.