Privacy, explained with clarity.

Nexus Digital Marketing (referred to in this policy as Nexus, we, us or our) provides paid-media management, consultancy and related marketing services. This Privacy Policy explains how we handle personal information collected through nexusmarketing.com.au, including when you browse the website, complete the qualification flow, contact us or book a strategy call.

This policy is intended to provide a clear, general privacy notice for visitors in Australia and internationally. It does not limit any privacy rights you may have under applicable law. If a mandatory local privacy notice applies to you, that notice prevails to the extent of any inconsistency.

The information we collect depends on how you use the website. We collect information you choose to provide in the qualification flow or when you contact us. We may also receive limited technical and usage information generated as you browse the site or use an embedded service.

We collect information directly from you when you submit it, automatically through normal operation of the website, and from service providers that help us run the website and arrange bookings. The qualification flow saves each answer as you progress so you can resume an incomplete flow.

The website uses a browser-storage identifier to recognise and resume a qualification flow on the same browser. This identifier is not intended to identify you by itself. You can clear it through your browser settings, although doing so may prevent a saved qualification flow from being resumed.

We use personal information only where reasonably necessary for the purposes described in this policy or otherwise permitted by law. Where privacy laws require a legal basis, the relevant basis may include taking steps at your request before entering a service relationship, our legitimate interests in operating and securing the website and responding to enquiries, your consent where requested, or compliance with a legal obligation.

We may measure website interactions using Umami event analytics, including events relating to opening, progressing through or completing the qualification flow and viewing or completing a Calendly booking. We use this information to understand how the website performs and improve it; it is not used by Nexus to sell personal information or to build advertising audiences from qualification answers.

The site may use browser storage for essential experience features, including the pseudonymous qualification-flow identifier described above. Third-party services, including Calendly, may use their own cookies, browser storage or similar technologies when their services are loaded. Their handling of information is governed by their own policies and settings, not this policy.

We do not sell personal information. We disclose personal information only as needed to run the website, respond to you, deliver services or comply with law. Recipients may include our authorised personnel and carefully selected service providers acting on our behalf.

Nexus and its service providers may process information in Australia and in other countries where our providers, their infrastructure or support teams operate. Privacy laws in those locations may differ from the laws in your country. Where required, we take reasonable steps to use appropriate contractual, organisational or technical safeguards for international transfers.

We retain personal information for no longer than reasonably necessary for the purposes described in this policy, including responding to an enquiry, maintaining a business record, meeting legal obligations, resolving disputes and enforcing agreements. Retention may vary according to the nature and status of the enquiry, whether a service relationship begins, legal requirements and the need to protect our rights.

When information is no longer reasonably required, we take reasonable steps to delete it, de-identify it or securely archive it in accordance with applicable requirements and our operational procedures.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to people and providers who need it for the purposes above. No website, transmission or storage system is completely secure, so we cannot guarantee absolute security. If we become aware of a notifiable data breach, we will take the steps required by applicable law.

Depending on where you live and the circumstances, you may have rights to request access to, correction of, deletion of, restriction of or objection to our handling of your personal information; to withdraw consent; to receive a portable copy of certain information; or to complain to a relevant privacy regulator. These rights are subject to legal limits and verification of your identity.

For Australian residents, this may include the right to access or correct personal information and to make a complaint to the Office of the Australian Information Commissioner. For individuals in the EEA or United Kingdom, this may include the right to complain to your local data-protection authority. We will not unlawfully discriminate against you for exercising applicable privacy rights.

If a United States privacy law applies to you, you may have rights to know about, access, correct or delete certain personal information, and to appeal a rights-request decision where applicable. Based on the current website configuration, Nexus does not sell personal information or share it for cross-context behavioural advertising as those terms are defined by applicable California privacy law.

You or an authorised agent may submit a privacy request using the contact details below. We may need to verify your identity and authority before acting on a request. If we cannot fulfil a request, we will explain the reason where required by law.

The qualification flow may generate a preliminary recommendation between service options based primarily on the advertising-budget range you provide. This is a practical starting point for a conversation; it is not a decision producing legal or similarly significant effects, and it is reviewed in the context of a strategy call if you choose to book one.

The website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Please do not include sensitive personal information in free-text enquiries unless it is genuinely necessary for your request and you are comfortable providing it. We do not ask for payment-card information, government identifiers or health information through the qualification flow.

This website may link to third-party websites or services. We are not responsible for their privacy practices, and encourage you to read their privacy notices before providing personal information. We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The effective date at the top of this page will show when it was last updated.

To make a privacy request, ask a question or make a complaint, email admin@nexusmarketing.com.au with the subject line “Privacy Request”. Please describe your request and provide enough information for us to identify the relevant record. We may ask for information needed to verify your identity before responding.