Nexus Ads Privacy Policy

Last updated: 12 November 2026

Nexus Ads is a mobile app for business owners who want to create, manage and report on their Meta (Facebook and Instagram) advertising from their phone. It is made by Nexus Digital Marketing (ABN 58 984 870 090) ("we", "us", "our"). This policy explains what information the app collects, why, who it's shared with, and the choices you have.

If you have a question about this policy or your information, email us at admin@nexusmarketing.com.au.

The short version

We only collect what the app needs to work.
We never sell your information, and we never use your Meta advertising data to advertise to you or anyone else.
We never see your Facebook password. The access key Facebook gives the app is stored encrypted on our servers and never on your phone.
You can delete your account and everything we hold about you at any time.

What we collect

Your Nexus Ads account

Email address. You sign in with your email address and a one-time code we email to you. There are no passwords.
Sign-in session. When you sign in, your phone keeps a session key in its secure storage (Keychain on iPhone, Keystore on Android) so you stay signed in.
App settings. Choices such as Simple or Advanced mode, and whether you've seen the in-app guide.

Information from Meta, when you connect your ad accounts

You connect your ad accounts by logging in on Facebook's own login screen (Facebook Login for Business). We never see or store your Facebook password. You choose which business assets Nexus Ads can access, and Facebook then gives Nexus Ads an access token. This is a digital key that lets the app act only on the assets you approved. We store it encrypted on our servers so the app can load your results and make your changes without asking you to log in to Facebook every time. You can cancel it at any time (see "Your choices and rights").

Depending on what you allow, the app reads and works with:

the ad accounts you manage, and their campaigns, ad sets and ads
ad creative (images, videos and ad text) and ad performance results
your Facebook Pages and connected Instagram accounts, so you can choose which one your ads run from
the names of your datasets (Meta pixels), custom audiences and Instant Forms, so you can choose them when creating ads
leads collected by your own Instant Forms, if you use them, so you can see them in the app
your account's budget limits, so the app can check a budget meets Meta's minimums

We use this information only to show it to you and to carry out the changes you ask for, such as creating a campaign or changing a budget.

What you add in the app

Photos and videos you choose from your phone. They're uploaded to your own Meta ad account's media library.
Ad text you write, and changes you make to campaigns.
A record of changes you make, so you can see your change history and undo changes.

Information we don't collect

We don't collect your location, contacts or photo library (the app only receives the photos and videos you choose), and we don't use advertising or tracking tools inside the app.

How we use it

To sign you in and keep your account secure.
To show your ad accounts, results and media, and to make the changes you ask for in Meta.
To give you AI-written suggestions for ad text when you ask for them.
To keep the service running, fix problems and prevent misuse (for example, limiting how many sign-in codes can be requested).
To reply when you contact us.

AI suggestions

When you tap "Write With AI", the description you type, together with your business name, website and call-to-action button, is sent to Anthropic, the company behind the Claude AI model, to write the suggestions. We don't send your ad results or any other account data for this. Anthropic processes the request to return the suggestions, and under Anthropic's commercial terms it doesn't use this information to train its models. Each person can ask for a limited number of suggestions a day.

Who we share it with

We share information only with the service providers that run Nexus Ads for us, and only what each one needs:

Meta, to carry out the actions you take in the app on your ad accounts.
Supabase, which hosts our database and sign-in system.
Cloudflare, which hosts the servers the app talks to.
Our email delivery provider, to send your sign-in codes.
Anthropic, for AI suggestions, as described above.
Apple, Google or Stripe, if you buy a subscription. They process the payment, and we don't see your full card details.

We'll also share information if the law requires it. We never sell your information, and we don't share it with advertisers or data brokers.

Some of these providers store or process information outside your country. When they do, they protect it under their own security commitments and the agreements we have with them.

How we protect it

All information travels over encrypted connections.
The access token from Facebook is stored encrypted on our servers. It never reaches your phone.
Sign-in uses one-time email codes, so there are no passwords to steal.
Access to our systems is limited, and requests are checked and rate-limited on our servers.

No system is perfectly secure. If a breach affects your information, we'll tell you and the relevant authorities as the law requires.

How long we keep it

We keep your information while your account is open. If you delete your account, we delete your information within 30 days, and it's removed from our backups within 90 days. Information we must keep by law, such as payment records, is kept only as long as required.

Information that belongs to your Meta ad account (your campaigns, ads, media and results) stays in your Meta account. Deleting Nexus Ads doesn't delete anything in Meta.

Your choices and rights

You can:

See or correct the information we hold about you by emailing us.
Delete your account and everything we hold, from the app (Account, then Delete My Data) or by emailing us. See our data deletion instructions.
Disconnect Nexus Ads from Meta at any time in your Facebook settings, under Business integrations. The app then loses access to your ad accounts straight away.
Complain to us, and if you're not satisfied with our answer, to your privacy regulator. In Australia that's the Office of the Australian Information Commissioner (oaic.gov.au).

Children

Nexus Ads is for business use by people aged 18 and over. We don't knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy, we'll update the date at the top. If the change is significant, we'll tell you in the app or by email before it takes effect.

Contact

Nexus Digital Marketing

ABN 58 984 870 090

Email: admin@nexusmarketing.com.au

Website: https://nexusmarketing.com.au